Delete your Zuolingo account

A parent or guardian can delete the account and all of the family's data at any time. Only the account holder can do this.

Option 1: in the app (fastest)

1. Open Zuolingo and go to the parent area (answer the grown-up quiz or enter your parent PIN).
2. Tap Settings, then Delete account.
3. Answer the adult quiz and confirm.

Deletion happens straight away.

Option 2: by email

If you cannot open the app, write to support-zuolingo@passionfusion.in with the subject Delete my account, from the email address linked to the account, or tell us the phone number you signed in with. We may ask a simple question to confirm you own the account.

What is erased

• The sign-in account (Google email or phone number) held in Firebase Authentication.
• Our records for the account on our server.
• On the device: every child profile, nickname, avatar, class and language choice, stars, streaks, pets, practice results, saved school pages and photos, and the parent PIN.

What we do not keep anyway

Page photos and voice clips are used only for the single request that reads or checks them; we do not store them.

Timelines

• In the app: immediate.
• By email: we reply within 7 days and complete deletion within 30 days, then confirm by email.
• Anonymous crash reports hold no name or account ID and expire after up to 90 days.

Uninstalling the app also removes the data stored on the device, but does not delete the sign-in account. Use the steps above for that. See the Privacy Policy for details.